Electronic Governance Adoption at Huduma Centers in Nairobi Kenya

Abstract

In the modern world, the priorities of most business leaders have shifted to saving costs and managing growth. Electronic governance is more than simply automation; it might be a major shift of electronic services, technology, and body processes that can alter the way people get services and information. Additionally, Queue Management Systems and open-plan service spaces have been implemented at the Huduma Center to increase service acquisition orderliness and accountability. Research was conducted to examine the effect of electronic governance adoption at Huduma Centers in Nairobi Kenya. Technology Acceptance Model, Resource-Based View Theory, and Diffusion of Innovation Theory were all used in this research. Only 60 of Huduma Centers' top and mid-level managers were included in this study's target group. The huduma center's implementation of E governance was found to be to a large degree. The study established that interactivity and decision support was at great extent as benefit of e- governance while transparency was at moderate extent as benefit of e- governance. The study recommends that huduma Centers select a technologies steward that will be responsible for guiding the huduma Centers towards e-governance services adoption. Management should be involved as they are the decision makers and thus need to be involved in the entire process.