Innovative Practices and Performance of Nzoia Water Services Company Limited, Kenya

Abstract

There is increasing need of adopting innovative technologies to curb challenges facing organizations, exploit opportunities and enhance performance as well . The intertwined and multifaceted water linked problems facing developing countries require innovative and sustainable practices. This makes it necessary for authorities given the authority to provide innovative practices that would improve performance. Therefore, the study The general objective of the study was established influence of innovative practices on performance of Nzoia Water Services Company Limited, Kenya. The theories guiding the study were; diffusion of innovation theory, the Hall’s Concerns-Based Adoption Model, technology acceptance model and new administration theory. The study used a case study research design this is because the focus is on a single company and the respondents of the study were 7 managers of the company. Data was collected from primary sources of information obtained using interview schedule representing qualitative approaches. Data was analyzed using thematic analysis for the data collected from interviews. The study findings showed that use of new innovative practices for instance hybrid water supply systems, automated customer care bill and payment system, and modern supply network system have significantly improved the company performance the last 2 years. The findings showed that the number of connections has increased over a period of years, the number of sales has increased also during this period. The volume of water consumption improved in 2020 compared to 2019. The study concludes that innovative practices have contributed to performance of the company. The study recommends that managerial units in organization need to use the findings to develop innovative policies that will be significant in enhancing performance. The study concludes that innovative practices have contributed to performance of the company. The use of new innovative practices for instance hybrid water supply systems, automated customer care bill and payment system, and modern supply network system have significantly improved the company performance the last 2 years. Furthermore, the study concludes that innovative practices in the company has improved the number of connections, sales level and increased volume of consumptions among the clients. The study denotes that client awareness or capacity building is important in increasing uptake of innovative practices.