The Influence of Organizational Agility on Performance of Smesin Nairobi County
Abstract
The business environment continually changes and if firms do not adjust to the fast changing needs of consumers, the changing competitive landscapes, and the need to acquire competent talent, their operations could be unprofitable. Given the unpredictable nature of the business environment, organizations are expected to be agile. There is a need for SMEs to rapidly and proactively identify
and adapt to changes in the environment to mitigate the risk of being out-done by their competitors
and to serve their customers well. This research investigated the link between organizational agility
and performance of SMEs in Nairobi County. Judgmental sampling design was used and a sample
size of 99 SMEs was selected from which 84 fully completed questionnaires were gathered and
data analyzed. Employee engagement has a positive and significant influence while IT systems
adoption and customer engagement were noted to have insignificant negative effects on SMEs
performance. It was noted that 99.2% change in SMEs performance was explained for by change
in employee engagement. The study recommends that top management should ensure employee
commitment and locality which will then transcend to improved services delivery to their clients.
However, IT adoption and customer engagement should not be avoided but their implementation
should start with equipping employees with skills and competencies to not only meet customers'
expectations – but exceed them.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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