Supply Chain Integration and Service Delivery in Electricity Supply Firms in Mogadishu, Somalia

Abstract

A supply chain is made up of a number of different organizations, all of which have their own unique corporate identities. Current supply chain operations in Somalia have significant flaws, according to research on supply chain integration conducted in retail and other economic sectors of the country. The study's overall goal was to evaluate the impact of SCI on service delivery in Mogadishu, Somalia's electricity supply firms. Specifically, to determine the scope and extent of SCI practices application in the electricity supply firms in Mogadishu, Somalia; to determine the effect of SCI on Service Delivery in electricity supply Firms in Mogadishu, Somalia and to determine the challenges of implementation of SCI practices within the electricity supply chain in Mogadishu, Somalia. The study was guided by two theories which include the Governance Theory of Supply Chain Integration and the Supply Network Theory. The investigation utilizes the descriptive configuration depicting the current circumstance of the research. The population of the study included All nine of Mogadishu's power supply companies are involved in the investigation, including Madina Electric, Boqoljirow Electric, Ministry of Energy & Water Resource, Somali Power & Water, Mogadishu Power, Ramadan Electric, Somali Energy, Somali Electric and Banadir Electric Company. This study was based on simple random sampling which was unbiased and simple to use. Approximately 66.6 respondents from all the 9 electricity supply companies in Mogadishu, Somalia were sampled. A questionnaire was used in data collection. The study found out that the organizations in the study relied on the departmental level integration or applied the Silo approach in ensuring good service delivery; internal integration was most influenced by supply chain data performance, then integrated databases and access mechanisms, and last human connections and all the factors that were investigated had a significant effect on the SCI practices. The study concluded that customer integration and internal integration have the strongest connection between service delivery and supply chain integration. Integration of the supply chain has a significant effect on service delivery for electric utility businesses; internal integration had a positive relationship with electricity service delivery among the electricity firms in Mogadishu and Consumer integration was also found to have a positive relationship with the service delivery by electricity firms in Mogadishu. The study thus recommends that the firms focus more on supply chain integration in enhancing their service delivery. This will involve them integrating their suppliers upstream and their consumers downstream.