Influence of Dimensions of Job Satisfaction on Employee Performance in Kenya Airways Public Limited Company

Abstract

The study objective was to investigate the relationship between job satisfaction and employee performance at Kenya Airways. The research focused on understanding the perceptions and feelings of employees regarding their job and how these feelings might correlate with their individual and collective performance outcomes. The data collection process involved distributing questionnaires to a total of 150 respondents from Kenya Airways. During the inquiry, 135 respondents completed and returned the questionnaires, resulting in a robust response rate of 90%. The research employed descriptive statistics to analyze data collected from employees at Kenya Airways through a questionnaire-based survey. Through the utilization of descriptive statistics, the study found out that job security practices, effective promotions, good working conditions as well as recognition at work led to job satisfaction and high employee performance. As such, this research contributes to the understanding of the pivotal role that job satisfaction plays in shaping employee performance within Kenya Airways. The analysis revealed that workers enjoy work when they have good relationship with their managers, as well as when there is a good package of benefits attached to their job. It also indicated that when workers have rights and freedom in their operations, there is incredible increase in their work performance. Employees love working in a team and they work best when accorded the freedom to work without strong supervision. Work improved in terms of efficiency and effectiveness when employees were accorded the freedom to work without pressure. The findings offer valuable insights. It is therefore important that Kenya Airways management focus on job satisfaction of their employees to improve their performance and overall organizational success.