Effect of Mobile Banking on the Financial Performance of Commercial Banks in Kenya

Abstract

The study investigates the impact of mobile banking on the financial performance of Kenyan commercial banks, whilst highlighting the shift towards mobile banking services due to technological advancements and widespread use of mobile phones. This study’s predictor variables included bank size, liquidity management, and security measure costs while the asset quality, adequacy of capital, and internet banking served as the control variables. Due to the fact that financial success was assessed by utilizing two distinct financial metrics—ROA and ROE— thereby two models existed. The entire population of 39 commercial banks was the target. The selected sample of large peered commercial banks that provided secondary data for a period of five years, from 2018 to 2022. The statistical software, SPSS was utilized for the investigation. The study employed correlation, regression, and ANOVA analyses for further analysis. In model 1, where ROA was the dependent variable, its R2 value was 26.7%, indicating that 26.7% of the bank's size, volume of mobile transactions, cost of security measures, internet banking, asset quality and capital adequacy explained ROA. In contrast, ROE had an R2 value of 10.2%. From both models, the results obtained from applying ROA was deemed to be statistically insignificant due to the fact that the value of (0.054) exceeded the conventional significance threshold of 0.05.