E-logistics and Operations Performance of International Humanitarian Organizations in Nairobi

Abstract

The purpose of this research was to determine the relationship between e-logistics and operational performance of international Humanitarian Organizations (IHOs) in Nairobi County. The study specifically determined the degree e-logistics practices have been adopted by IHO’s in Nairobi County; and to the effect of e-logistics practices on operational performance of IHO’s in Nairobi County. The research’s target population consisted of all the 64 IHOs in Nairobi City County. The study used primary data that was gathered through questionnaires. The study employed a descriptive research design and utilized frequency distribution, mean scores and standard deviation, were used as descriptive statistics measures of descriptive statistics. Additionally, it employed multiple regression analysis to test the strength of the association between e-logistics practices and the operational performance of IHOs in Nairobi. The research established that IHOs in Nairobi County have implemented e-logistics practices to a great extent. The e-logistics practices implemented include; e-transportation, e-inventory management, e-warehousing, e-procurement and information sharing. It was the concluded that a positive but insignificant association exists between e-logistics practices and the operational performance of IHO’s in Nairobi County. The use of e-logistics by the organizations is responsible for 7% of the overall variation in the operational performance of the IHOs in Nairobi County. The recommended is for IHOs in Nairobi County to conduct regular benchmarking with other global firms that are best in E-logistics for proper implementation insights. This will make them comprehend on the improvement of implementation mechanisms. The study also recommends that there is a need for IHOs to promote employee training on e-logistic practices and set aside an adequate budget for e-logistics implementation