Logistics Management and Operational Performance of Nairobi Bottlers Limited in Nairobi County, Kenya

Abstract

The study objective was to establish logistics Management Practices (LMP) and their impact on operational performance of Nairobi Bottlers Limited (NBL) in Nairobi County. The specific objectives were to establish LMP in NBL, Kenya, determine logistical practices adopted in NBL, Kenya and establish the relationship between logistical management practices and operational performance in NBL, Kenya. This study adopted the descriptive research design. The study targeted management employee’s in purchasing and supplies department, transport department and stores department and the senior manager in NBL. The study sample was 71 respondents. The study used a questionnaire to gather primary data, and both closed-ended and openended questions were used to obtain the data. Descriptive statistics like mean, and standard deviation was utilized in sorting, tabulating, and summarizing the data. The findings were presented using tables and graphs. Inferential statistics will be the regression analysis. To ascertain the link between the independent and dependent variables, regression analysis was utilized. It was noted that order processing has a significant impact on operational performance of NBL. The study revealed that transport management has a significant impact on operational performance of NBL. It was revealed inventory management has a significant impact on operational performance of NBL. Information systems had a significant impact on operational performance of NBL. The study recommends that the company should automate its order processing activities. The study recommends that NBL should monitor the transport throughout the supply chain. The organization should be able to track all transport activities. This allows the company to easily track shipments and analyze business success. The study recommends that the company should outsource inventory management activities. This would ensure that efficiency in inventory management. Information systems had a significant impact on operational performance of NBL. The study recommends that NBL should invest in information systems. The organization can also outsource for information. This would enhance the flow of information throughout the supply chain.