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Now showing items 33861-33870 of 37717
Service Delivery Design Practices and Customer Satisfaction Among Commercial Banks in Kenya
(University of Nairobi, 2014)
Consumers all over the world have become more quality conscious hence there has been an increased customer
demand for higher quality service. The purpose of service design is to have processes that consistently deliver
high ...
The Environmental and Socio- Economic Implications of Charcoal Making in Soin Location of Ainamoi Division, Kericho District
(University of Nairobi, 1997)
Energy in all its various forms is important in the development of any nation.
Man requires energy for survival and for Development. A great percentage of
energy requirements in the developing nations, Kenya included are ...
The Effects of Legislation on Electoral Opinion Polls: a Case Study of Pollsters in Nairobi County
(University of Nairobi, 2013-11)
Public opinion polls are critical in shaping and transforming the society. Properly conducted and disseminated, polls give the general public an opportunity for its voice to be heard and influence the social – political ...
Poverty Situation in Kenya:the Case of Kakamega District
(University of Nairobi, 2005)
This research paper assesses empirically the poverty situation in Kakamega District. The
third Welfare Monitoring Survey data was used. The survey was done by Central Bureau
of Statistics, Ministry of Finance and ...
Corporate Liability for the Acts of Its Agents
(University of Nairobi,, 1977)
Business Process Re-engineering Implementation and Organizational Performance: the Case of Kenya Revenue Authority
(University of Nairobi, 2013-11)
The study sought to establish factors for successful implementation of business process
reengineering initiatives and determine the impact of the success factors on the performance at
Kenya Revenue Authority. Emphasis ...
The Impact of Performance Contracts on the Children’s Department
(University of Nairobi, 2013-11)
Performance contract were introduced as part of a broader public sector reforms aimed at
improving efficiency and effectiveness in the management of the public service. There is
a general agreement within the public ...
Efficiency Differences Across Levels 2 & 3 Health Care Facilities in Kenya
(University of Nairobi,, 2013)
With the enactment of the Kenya constitution 2010, devolution evolved which entailed the
introduction of the counties. In the process, there are various reforms that have taken place in
the health sector. One of the major ...