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Challenges in implementing electronic banking strategy by commercial banks in Kenya
(University of Nairobi, 2007)
Electronic or online banking is the newest delivery channel to be offered by the retail
banks in many developed countries and there is wide agreement that this channel will
have a significant impact on the market. Kenya ...
Employee Perception of Change Management at K-rep
(University of Nairobi, 2007)
Change management is the process, tools and techniques to manage the people side of business.
Change is required to achieve the required business outcome and to realize that business change
effectively within the social ...
A Survey on the Relationship Between Technology and Service Quality in the Banking Industry in Kenya
(University of Nairobi, 2007)
The use of technology has become prevalent in the current banking institutions. Due to the
competitive nature of this industry, almost every bank is embracing technology to increase its
competitiveness. This study ...