The extent to which personal characteristics determine Job satisfaction among employees: the case of National Social Security Fund (NSSF)

Abstract

This study is meant to explore factors affecting job satisfaction. The research was done with the assistance of National Social Security Fund (NSSF) employees. A selfadministered questionnaire covering various aspects of job satisfaction was prepared and distributed to employees of NSSF in various branches that are found in Nairobi. Factor analysis was employed to ascertain factors underlying personal characteristics and job satisfaction. Generally, majority of employees in NSSF were satisfied with their jobs. This was because of factors like, job security; security and administration of pension plans, relationship with peers and salary. The study also revealed that for the employees to be satisfied with their job there has to be a good salary level, good working environment and also there has to be some training for them to be able to adapt with the rapidly changing technology. These are the factors that are most important in the organization and them alone can make employees satisfied with their job. Results also indicated that personal, job, and organizational climate factors influenced the ego investment or job involvement of '.. people in their jobs, which in turn influenced the intrapsychic reward of sense of competence that they experienced, which then directly.. inf1uenced employees' job satisfaction. IV