Strategic change management at Group 4 Security Services (K) Limited
Abstract
This case study on Group 4 Security Services (K) Limited was to have an in-depth
understanding of the strategic change management processes and practices in a parented
security services company and was achieved by exploring two objectives that bought out
the strategic change management practices and challenges faced at the time of
implementation. The study was geared to act as a guide to Group 4 Security Services (K)
Limited managers and other security services firms in their steps towards developing
appropriate practices in their quest to successful strategic change management.
The case study design followed a structured format to extract essential information
needed to the company's change management practices and challenges experienced while
implementing the change and adopted a field based data collection method by use of an
interview guide.
It was observed from the findings that G4S (K) Ltd has had tremendous growth
financially in terms of profits, revenue and market share as a result 0 strategic change
management programs adopted by the company over the years. It is notable that the
company continues to manage ongoing changes as a result of the continuous
diversification that it continues to adopt in an effort to effectively remain competitive in
the security services industry.
The company has adopted fundamental change practices In its change management
programs including but not limited to restructuring, training, establishing effective
communication systems and employee welfare to ensure that they curb employee
turnover and retain the best. In essence therefore, the company has endeavored to
institutionalize the changes in everyday's systems of the company as well as concentrate
on the ongoing changes without compromising quality, price levels and customer
satisfaction.
Citation
MBASponsorhip
University of NairobiPublisher
University of Nairobi School of Business, College of Humanities and Social Sciences