Strategic change management at Group 4 Security Services (K) Limited

Abstract

This case study on Group 4 Security Services (K) Limited was to have an in-depth understanding of the strategic change management processes and practices in a parented security services company and was achieved by exploring two objectives that bought out the strategic change management practices and challenges faced at the time of implementation. The study was geared to act as a guide to Group 4 Security Services (K) Limited managers and other security services firms in their steps towards developing appropriate practices in their quest to successful strategic change management. The case study design followed a structured format to extract essential information needed to the company's change management practices and challenges experienced while implementing the change and adopted a field based data collection method by use of an interview guide. It was observed from the findings that G4S (K) Ltd has had tremendous growth financially in terms of profits, revenue and market share as a result 0 strategic change management programs adopted by the company over the years. It is notable that the company continues to manage ongoing changes as a result of the continuous diversification that it continues to adopt in an effort to effectively remain competitive in the security services industry. The company has adopted fundamental change practices In its change management programs including but not limited to restructuring, training, establishing effective communication systems and employee welfare to ensure that they curb employee turnover and retain the best. In essence therefore, the company has endeavored to institutionalize the changes in everyday's systems of the company as well as concentrate on the ongoing changes without compromising quality, price levels and customer satisfaction.