| dc.description.abstract | The clerical officers dispersed in Accounts, Records (Registry),
procurement and library sections have diverse backgrounds
and work experiences; some of whom have stagnated on one
job group for many years which may be a reason on reduced
mobility, if at all, to higher grades resulting to their being
complacement and lose drive.
The study looked at the poor service delivery I performance by
the clerks due to lack of training and examined their knowledge,
skills and attitudes (KSA) through training needs assessment.
Data used was both primary and secondary and random
sampling design was employed. The researcher found that the
workers are not trained and that the findings will address the
same.
In chapter one, the study highlights the mission, vision and the
structural organization of the institute. It attempted to explain
the success, achievements and constraints in the realization of
its goals and objectives.
In chapter two, the study investigated and looked into the
performance gaps at the institute through training and provides
possible ways of addressing those gaps. 7
The researcher hopes that the findi9gs of the study will go
along way in improving the work performance by addressing
the gaps through training. | en |
