| dc.description.abstract | The need for trained personnel has never been greater in the history of
the hospitality industry. The industry continues to grow at a rapid pace,
adding new jobs and increasing its use of technology. Guest demands,
employee turnover, dependence on part-time personnel, and the economic
realities of a highly competitive business environment all cry out for a fulltime
commitment to developing and maintaining a competent work force
through training. For training to receive the support it needs, managers
themselves must become competent trainers.
Upto the mid 90s Kenya Utalii College has been the only training institution
for the hospitality industry and hence the need to be well placed to handle
the human resource needs in the industry in this country.
The main objectives of this study were to identify the training programmes the
Kenya Utalii College offers to its staff, examining the training methodologies used
in delivery of the courses, analyzing the impact of training and to recommend
the appropriate measures of improving the training programmes.
The study aimed at identifying the effect of training on performance, establishing
whether there is a link between training and development and determine various
training needs of the employees. Literature was reviewed on training and
development. The literature review looked at different types of training and also
others done by various researchers involving evaluation of the solutions they
came up with. | en |
