| dc.description.abstract | Today's organizations seek to improve their performance. This helps them to delight their customers as well as improve their profitability. The Kenya institute of management came up with an excellence model to help organization improve their performance known as Organisation Performance Index. Organisation Performance Index is an excellence award model made more so for the African organizations to help improve performance. This tool has been used in several organisations with a positive feedback. The institute implemented this model internally. It is against this backdrop that this study was done to establish the internal factors influencing implementation of Organisation Performance Index at the institute.
The research was guided by five objectives; to establish how organization culture influenced the Organisation Performance Index implementation, to assess the extent to which communication influenced implementation of Organisation Performance Index, to determine how leadership influenced the Organisation Performance Index implementation, to establish how training influenced the Organisation Performance Index implementation and to examine the extent to which technology influenced implementation of Organisation Performance Index. Literature on the same was reviewed and identification of the research gaps from past studies. The researcher drew a conceptual framework depicting the relation between the internal factors and the implementation process. The research took a case study approach.
The target population was the 212 employees of the institute. Cluster sampling procedure was employed. Krejcie and Morgan Table showing population and corresponding sample were used to determine the sample size. Data was collected mainly using questionnaire. Quantitative data analysis was done by coding the data and then analyzing it using SPSS (Statistical Package for Social Scientists). Qualitative and quantitative data was presented in form of tables. The findings of this study have fully responded to the research questions and the research objectives. The five factors were found to have significant influence on the implementation process. Organization culture supported the process. Communication made the process clear and hence implemented on time. Leadership played a major role of supporting the process while training ensured the process was well known in advance and planned for. Information technology was significantly used in communication during the process.
The study therefore concluded that the five factors played a significant role in Organisation Performance Index implementation. The study recommended that there need to have a culture fit, a culture that is compatible with Organisation Performance Index model for success. Leadership requires extending the support even to the branches and organization must focus highly on receiving feedback from the employees. The organization need to embrace more of information technology in the process and also consider having regular training for employees, Training sessions that are once a week or a month can be quite productive. This will encourage commitment. The areas suggested for further research are; conducting similar studies to organization that offer products. The five factors need to be explored in more depth to identify how they must be managed to ensure the highest level of success of Organisation Performance Index project and more research was needed to determine whether the organizations that have implemented Organisation Performance Index shows significance performance. | en_US |
