| dc.description.abstract | The ever changing business environment requires firms to adapt quickly to associated
new challenges and competition, and presents particular problems for small businesses given
their small size and limited resources. Small businesses increasingly face competition not only
from their peers but also from large corporations participating in niche markets once regarded the
preserve of smaller businesses. In fact, reliance on domestic markets for business growth is a
thing of the past for many SMEs. The study sought to establish the factors affecting the
performance of small and micro enterprises (SMEs) traders at city park hawkers market in
Nairobi County, Kenya. The study sought to achieve the following objectives: establishing how
accessibility to business information services affects the performance of SMEs traders at city
park hawkers market in Nairobi County; examining how access to finance affect performance of
SMEs traders at city park hawkers market in Nairobi County; determining how the use of
technological input in payment system affect the performance of SMEs traders at city park
hawkers market in Nairobi County and examining how the availability of managerial experience
affect the performance of SMEs traders at city park hawkers market in Nairobi County. The study
applied survey research design on a sample of 47 SMEs Traders. The study employed the use of
questionnaires to collect primary data through interviews as research tools since they collect
information that is not directly observable as they inquire about feelings, motivations, attitudes,
accomplishments as well as experiences of individuals. For the main purpose of this research, the
study collected primary data and compare it with the available secondary data for the literature
review. Descriptive statistics was used mainly to summarize the data. This included percentages
and frequencies. Tables and other graphs were used as appropriate to present the data collected
for ease of understanding and analysis. The study concludes that access to business information
services affected the performance of the business to a great extent. The study further concludes
that access to finance affected performance of SMEs. It affected performance to a great extent
because it limited the entrepreneurs' ability to take advantage of opportunity as and when they
arose. The study further concludes that technology affected the businesses to a very great extent
by facilitating communication with both the supplier and customers, by easing the transportation
of goods and by easing the marketing of our products. The study concludes that most of the
respondents measured the performance of the business the number of customers and that the
Government policy and regulations affect the performance of the business to a very great extent.
Managerial experience affected the performance of SMEs of SMEs to a great extent. | en |
