| dc.description.abstract | The performance of the public sector has become a common phenomenon the world over
especially in developing countries. Delivery of efficient and effective services to its citizens
continues to be a major concern to Governments. One of the key priorities of the Kenyan
Government is to implement and institutionalise public sector reforms that lead to an efficient,
effective and ethical delivery of services to the people of Kenya. The introduction of
Performance Contracting is part of the broader public sector reforms aimed at improving
efficiency and effectiveness in the management of public affairs.
The aim of this study was to investigate the factors influencing the effective implementation of
Performance Contracting in non commercial State Corporation in Kenya with special reference
to Kenya National Library service (KNLS) which is non commercial State Corporation of the
government of Kenya. The study endeavoured to investigate how staff's training on how to
implement performance contracting, organization culture, financial resources, top management
commitment and employees turnover influence the effective implementation of performance
contracting in non commercial State Corporation in Kenya. The study will benefit stakeholders
since it will provide information that can be used to formulate policies, improve on future
implementation of the Performance Contracting in non commercial State Corporation and more
importantly fill the gaps left by the past researchers. The study will be a source of reference
material for future researchers on other related topics. It will also help other academicians who
will undertake the same topic in their studies. The research design employed in the study was
descriptive research. The target population was all the 59 branch heads and their deputies, Heads
of 11 departments and their deputies, the two Deputy Directors and the Director of KNLS which
is a non commercial state corporation of the republic of Kenya. Structured and non structured
questionnaires and face to face interviews were used to collect the data. The completed
questionnaires were analyzed using SPSS and findings were presented using table summaries,
percentages and frequencies. Pearson product moment correlation was used to find the level of
relationship between the identified independent variables and the dependent variable which was
the effective implementation of Performance Contracting in non commercial State Corporation.
The study found that training of staff on how to implement the performance contracting was key
determining factor for the effective implementation of performance contracting in non
commercial state corporation .There was a very strong relationship and a positive correlation
between the two variables and therefore the top managers should allocate a substantial amount of
finances of the corporation budget to this function. The study further recommended that
managers should lead by examples. The study found that there was also a positive relationship
between how managers commit themselves to the process of PC implementation and also how
they motivate their staff. Finally, the study recommends that staff should not be transferred
unless there is a good reason for the same. The ·study found that frequent employees' transfer
affect the process of performance contracting and therefore should be avoided at all cost. The
study further recommends that a different methodology to be used for further study to gauge the
impact of the same factors in other non commercial state corporation to beef up the findings of
this study. | en |
