Influence of management on implementation of total quality management in an organization: A case Of Rai Plywood (K) Limited, Eldoret, Kenya
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Date
2013Author
Muasya, Benedict K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
This study sought to analyze the role of management in Total Quality Management
implementation at Rai plywood (K) Limited, Eldoret, Uasin Gishu County. The study
looked into the commitment of the organization in terms of time and other resources and
the sub sequent output. The specific objectives of this study were to establish the
influence of planning on implementation of TQM at Rai Plywood Limited wood (K)
Limited; to investigate the role of control on implementation of TQM at at Rai Plywood
Limited wood (K) Limited; to establish the importance of employee training on TQM at
Rai plywood (K) Limited and to establish the influence of staffing on implementation of
TQM at Rai Plywood Limited wood (K) Limited. This study was prompted by the fact
that the organization and their managers know and appreciate the mistakes in the
implementation of TQM and thus find a better way of implementation. The study adopted
a case study research design; as such it is an intensive descriptive and holistic analysis of
Rai plywood (K) Limited, Eldoret as a single entity. The target population was 168
respondents and was drawn from organization management and employees from various
departments. The study adopted Krejcie, & Morgan sampling method to select a sample
frame. Descriptive statistics was used in data analysis by use of Statistical Package for
Social Scientists (SPSS) version 17.0. The study also performed correlation analysis
using the Pearson’s Product Moment correlation test on objective. The study therefore
concluded that the top management determined the success of the TQM programme
being implemented. The study found that several factors must be taken into consideration
such as participating, training and quality policy requirements. In order to make TQM
implementation successful, proper steps should be followed when planning to implement
it. The researcher recommended that all employees of the organization must be involved
in the development of an implementation plan and any modification that occurs as the
plan evolves. The suggestion for further study was to be carried out by other
organizations to highlight the roles of each category of employees in the implementation
of TQM.
Citation
Benedict, Kitemi Muasya. 2013. Influence Of Management On Implementation Of Total Quality Management In An Organization: A Case Of Rai Plywood (K) Limited, Eldoret, Kenya. A Research Project submitted as a requirement for the award of the Master of Art in Project Planning and Management of the University of Nairobi.Publisher
University of Nairobi, Department of Education Administration & Planning
Collections
- Faculty of Education (FEd) [5964]