| dc.description.abstract | National Identity Cards scheme is the best method to store key information about
Citizens. In many developing countries, identification cards are an essential document to hold a
job in the formal sector, own property, receive basic social services, benefit from social transfers
and carry out bank transactions. The study has discussed five global identification systems
including Malaysia ,United Arab Emirates, Belgium, and regional identification systems
including Sierra Leone ,South Africa, Angola, Morocco and before zeroing into Kenya
identification systems. There have been a number of complaints that the process of identity card
issuance was characterized with unnecessary delays .Delaying Kenyan citizens their identity
cards has serious repercussions in economic, social and political spheres of their lives. The
official waiting period between the time of application and collection is at least one month
according to the Ministry of immigration and Registration of Persons, National Registration
Bureau Citizens Service Delivery Charter but in most cases this time line has not observed. The
purpose of this study was to determine factors influencing the production of identity cards in
Nairobi County, Kenya. The research objectives for this study were; To establish how financial
resources influence production of identity card in Nairobi County, To assess how an effective
feedback system influences production of identity card in Nairobi County, To investigate how
Information Communication technology influence production of identity card in Nairobi County,
To determine how decentralization can influence production of identity card in Nairobi County
and To assess how the registration and replacement processes can be improved. A descriptive
survey design was used in this study. The respondents were the National Registration Bureau
staff in working in the production section. The study used a sample size of 118 respondents.
Probability sampling technique was employed in this study giving each individual equal chance
of being included in the sample. The main tool for data collection was questionnaires. The data
was collected from the questionnaires and was edited and coded in order to analyze of the data.
Data was analyzed using Statistical Package for Social Sciences. Data was presented using tables
and percentages. The summary of the study was as follows; in financial resources, Majority
(89%) of the respondents were aware that the identity card printing materials and fingerprint ink
were readily available for the applicants. On feedback mechanism, majority (56%) of the
respondents stated that there is identity tracking system and most of the respondents (52%) that
the National Registration Bureau tracking system is good and that majority (95%) of the
respondents left their telephone contacts at the registration offices for follow up. On ICT
technology, majority (93%) of the respondents were aware that National Registration Bureau
Identity card applications processes are manual. Majority (96%) of the respondents were not
aware there is no online registration and (96%) no online fingerprint taking or online submission
of finger prints impressions. On decentralization, majority (100%) of the respondents were aware
that there is one production centre which is in Nairobi and also the majority95%) of the
respondents were aware that National Registration Bureau databases are centralized. This study
will be used to improve the production processes of identity cards at the National Registration
Bureau. | en |
