| dc.description.abstract | Millions of people are affected by drought disasters each year. There is a considerable high increase in the number of natural and man-made disasters, resulting in loss of life, property
and acute shortage of food. Thousands of people who are short rains dependent and practice
marginal
agriculture
in the
Coast
region
suffer
the
heightened
food
insecurity.
Depleted
household food stocks, above normal food prices and reduced farm labour opportunities have caused declines in house hold food security for the poor and the very poor. The complexity
and
magnitude of
global
emergency
relief
operations
through
humanitarian
organizations
alleviate the situation. Humanitarian operations are quite complex and so, are very difficult to manage. Human resource is the most important aspect of these operations which especially deal with relief aid distribution. Historically, communication, employee competence, relief
supplies and employees motivation during work in humanitarian relief operations have been
known
to affect
delivery of
humanitarian
aid
and
goods
to those
who
need
them
most.
Expounding on the challenges that affect relief aid workers in service delivery during relief
aid
distribution,
were to
ensure
effectiveness,
efficiency,
consistent
conformance to
expectations and beneficiary satisfaction.
The aim of this study was to identify the gaps faced
by the relief/field workers during relief aid distribution and address them through this research
analysis
so as
to improve
efficiency of
relief
aid
distribution
process to
the
community
beneficiaries by Kenya Red Cross Society in Tana River and other humanitarian agencies. The specific objectives of the study were be to identify to what extent communication affect
relief
aid distribution,
to find out
how
relief
supplies affected
relief
workers
in relief
aid
distribution, to assess the relationship between relief aid workers competence and relief aid
distribution
and
to identify
the
impact of
staff
motivation
on relief
aid
distribution. A
descriptive
research
design
was
used
in this
study.
A stratified
sampling
technique
was
conducted
on the
sample
comprised for 30
respondents
which
was also
equivalent
to the
whole study population. Descriptive statistical data analysis was used to show the frequencies
and
percentages of
various
responses.
Excel
computer
package
was
used
to present
the
analysis
in tables.
Conclusions
were
made
that
effective
communication,
flow of
relief
supplies, staff competence and measures for staff motivation were key aspects in ensuring relief aid workers conduct a smooth relief aid distribution. To avoid further challenges the
recommendations
were
enhancing
decision
making as
an organization
culture,
staff
motivation and government involvement through implementation of its policies. | en |
