Factors influencing job satisfaction among non- teaching staff In public secondary schools in Kenya; A case of Butula Division

Abstract

This study was to investigate the factors influencing job satisfaction among non-teaching staff in public secondary schools a case of Butula Division. The study was guided by the following objectives; to establish how remuneration influences job satisfaction among non- teaching staff; to determine the extent to which communication influences job satisfaction; to establish how work environment influences job satisfaction; to determine how job security influences job satisfaction and lastly to examine how training opportunities influences job satisfaction among non-teaching staff in public secondary schools in Butula Division. The study adopted descriptive survey design which was used to obtain information describing the existing phenomena. The target population was 300 of both male and female non-teaching staff in public secondary schools in Butula Division. The estimated sample size was 169 non-teaching staff which was believed to reflect the characteristics of the population from which it was drawn. Systematic random sampling was employed in the study giving all schools an equal chance of being selected in the sample. Content validity was used where the researcher shared the research instrument with her supervisors to assess its appropriateness in content. Split-half method was employed to test the reliability of instrument. A structured questionnaire entitled Butula Division Non-teaching staff job satisfaction questionnaire (BDNSJSQ) was prepared and distributed to the respondents in all selected schools. The questionnaires were then collected after one week. 120 questionnaires were completely filled and were used for the analysis. Data was analyzed using descriptive analysis method. Frequency tables and percentages were used for data presentation after analysis. The findings indicated that the non-teaching staff was dissatisfied with remuneration, job security and training opportunities however respondents showed moderate satisfaction with their work environment. The non-teaching staff was satisfied with communication at their workplace. From the study findings it was therefore recommended that pay should be improved to make non-teaching staff be committed and satisfied with their job. The non-teaching staff should also be enlightened on how their salaries are determined. On communication the administrators should ensure smooth flow of both up-down and down- up flow of information. Management needs to avail the right adequate tools or equipment. Non- teaching staff should be reassured about job security including the leaves with pay, medical cover and pension scheme and lastly the school administrators should support the training programs and expose employees to such training and training should be coupled with promotions. The researcher recommends research on; Factors influencing job satisfaction among non-teaching staff in private secondary schools in Butula Division and Factors influencing job satisfaction among non-teaching staff: A comparative analysis between public and private secondary schools.