dc.contributor.author | Nyumba Samuel E. | |
dc.date.accessioned | 2013-10-25T12:40:45Z | |
dc.date.available | 2013-10-25T12:40:45Z | |
dc.date.issued | 2013 | |
dc.identifier.citation | Master Of Arts In Project Planning And Management, University of Nairobi, 2013. | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/57914 | |
dc.description.abstract | The focus of the study was to assess the factors affecting the adoption of information and
communication technology by the department of refugee affairs. The objectives of the study
were to determine the extent to which formulation of ICT policies affects adoption of ICT by the
department of refugee Affairs under the ministry of Immigration and registration of persons in
Kenya; to determine the extent to which leadership affects adoption of information and
communication technology adoption at the department of refugee affairs and lastly to determine
the extent to which ICT improves service delivery of DRA. The study used descriptive design
while stratified sampling procedure was used. A total of 91 respondent participated to this study.
Data was collected using a questionnaire as well as an interview schedule. The data was analyzed
with the aid of SPSS- statistical package for social Sciences. The results revealed that
Implementation of ICT adoption at DRA was successful with 48 percent of the respondents
assessing the change not successful and 62 percent holding the contrary view. The study further
revealed that the factors that have affected the adoption of ICT by the department of refugee
affairs were lack of awareness of the government policy on ICT adoption by its employees.
Coupled with that was the leadership through the organizational structure which was felt by the
employee to be inflexible and too bureaucratic
The analysis revealed that the organizational structure is too rigid and inflexible having evolved
in the monopoly era and does not allow for decentralization in decision making hence not
strategy supportive. The study also concludes that the most limiting factors to use of technology
were, infrastructure issues, concerns over security, outdate technology, attitude of staff and cost
of the ICT. Lack of a reliable source of power also limited ICT adoption because the whole of
the refugee camp is not connected to the national grid and as such depended on generators.
Lastly the study agrees that ICT adoption leads to better service delivery in form of time saving,
error reduction rate, management decisions, speeds transaction, accurate record keeping, easy
communication and makes enquiries faster. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | Factors Affecting The Adoption Of Information And Communication Technology By Department Of Refugee Affairs, Ministry Of Immigration And Registration Of Persons-dadaab | en |
dc.type | Thesis | en |
local.publisher | Department of Extra-Mural Studies | en |