Change Leadership in Multinational Banks in Kenya
Abstract
Leadership is important and a key ingredient to the organization’s business
performance and its strategic roadmap. The banking industry and multinational banks
in particular are not an exception to this regard. This industry offers employment both
directly and indirectly to a vast majority of citizens in the entire eastern African
region. The increasing significance of change leadership approaches in the
management is of paramount importance to the performance of any organization. The
overall objective of the study was to explore the change leadership approaches
adopted by multinational banks in Kenya. This study was guided by various
theoretical and literature reviews. This was a cross-sectional survey research. The
study had a total population of 21 multinational banks in Kenya. The study used
primary data which was collected using a semi-structured questionnaire. The study
targeted quantitative data. Descriptive analysis was used to analyze the quantitative
data obtained while tables were used to present the findings. The study found out that
communication, career growth promotion and strict adherence to work related issues
as among the approaches adopted by change leaders. Further, the study found out that
there is need for the change leaders to be proactive, visionary and use the power and
authority vested to them in the right manner to create good work relations and thus
promote business growth. In light of the findings, the study recommends that since the
multinational banks have adopted change leadership approaches successfully, there is
need to focus on change management issues.
Publisher
University of Nairobi, School of Business