Change Leadership in Multinational Banks in Kenya

Abstract

Leadership is important and a key ingredient to the organization’s business performance and its strategic roadmap. The banking industry and multinational banks in particular are not an exception to this regard. This industry offers employment both directly and indirectly to a vast majority of citizens in the entire eastern African region. The increasing significance of change leadership approaches in the management is of paramount importance to the performance of any organization. The overall objective of the study was to explore the change leadership approaches adopted by multinational banks in Kenya. This study was guided by various theoretical and literature reviews. This was a cross-sectional survey research. The study had a total population of 21 multinational banks in Kenya. The study used primary data which was collected using a semi-structured questionnaire. The study targeted quantitative data. Descriptive analysis was used to analyze the quantitative data obtained while tables were used to present the findings. The study found out that communication, career growth promotion and strict adherence to work related issues as among the approaches adopted by change leaders. Further, the study found out that there is need for the change leaders to be proactive, visionary and use the power and authority vested to them in the right manner to create good work relations and thus promote business growth. In light of the findings, the study recommends that since the multinational banks have adopted change leadership approaches successfully, there is need to focus on change management issues.