Factors influencing information technology project implementation in commercial banks: a case of Kenya Commercial Bank, Kenya
Abstract
Most projects that are implemented fail because the organizations that are
carrying out the projects do not factor in some critical elements of project implementation
that are frequently overlooked. In order for organizations to implement projects that meet
a time, budget and scope criteria, the right conditions must be in place. Organizations
need to be aware of the critical factors that could determine a successful implementation.
This research examined what critical factors influence success of Information technology
based projects implementation in commercial banks, based on the problem that there is
less research on critical factors focused on IT projects within the banking industry. The
four objectives under study were; Establishing how top management support influences
successful project implementation in Kenya Commercial Bank; determine how human
resource influences successful information technology project implementation in Kenya
Commercial Bank; Examine how teamwork influences successful information technology
project implementation in Kenya Commercial Bank; Establishing stakeholder
involvement on successful information technology project implementation in Kenya
Commercial Bank. A descriptive research design was used for the study, with a case
study methodology to analyze an institution that implements several Information
technology based projects. The target population was 132 Human resource Personnel out
of which convenience sampling technique was used to select a sample size of 42. Data
was collected by using questionnaire at project implementation levels of the
organizations. The data collected was analyzed using statistical Package for Social
Sciences. Finding from the research showed that there was a higher emphasis on skills of
the personnel, teamwork of the project team as well as stakeholder involvement towards
achieving successful IT project implementation at the Kenya Commercial Bank. The
study made the following conclusions; Top management is a significant factor that
influences success of IT projects at the Kenya Commercial Bank; Experience of the
Human resource, in terms of working in project teams, enhances and influences success
of IT projects implementation; Stakeholder involvement plays a role in IT project
implementation at the Kenya Commercial Bank. The recommendations are as follows;
Top management at Kenya Commercial Bank should engage in consistent
communication with project teams to identify their needs and progress in achieving
successful implementation of IT projects. Staff should also be encouraged to work in
teams through collaborative activities to achieve organizational goals. Kenya commercial
Bank should also engage users of IT systems at all stages of project management, from
the design and planning stage to the implementation stage.
Citation
A research project report submitted in partial fulfilment of requirement for the award of master of Arts degree in Project Planning and Management of the University of NairobiPublisher
Project planning and management, University of Nairobi
Collections
- Faculty of Education (FEd) [5964]