| dc.description.abstract | Concerns about accountability in NGOs have increased over the past two decades, due in part to
a series of highly publicized scandals that have eroded public confidence in nonprofit
organizations, coupled with a rapid growth in NGOs around the world. There was therefore the
need to come up with a mechanism for enhancing accountability in the work NGOs are doing
hence the genesis of Humanitarian Accountability Partnership standard. The purpose of this
study was to establish the factors that affect implementation HAP of standard in Non-
Governmental Organizations. The study was guided by the following objectives; to determine
the influence of organization staff competency on implementation of HAP standard; to assess the
influence of organization information sharing on implementation of HAP standard; to determine
organization feedback and complaints mechanism influence implementation of HAP standard; to
assess the influence of beneficiaries’ participation on implementation of HAP standard. The
study employed a descriptive survey research design based on a cross sectional descriptive
research and data was collected using questionnaires administered to 66 programme staff
members from Nairobi, Gedo, Mogadishu and Garowe offices in the Norwegian Church Aid.
The response rate after administering the instrument was 86.7%. Data was analyzed using
Statistical Package for Social Sciences tool. The findings of the study based on the factors that
influence implementation of HAP standard that were under investigations revealed that a total of
40.4% of the respondents noted that Staff competency plays a big role in implementation of HAP
standard. On the same, 86.4% of the total respondents confirmed that their knowledge on HAP
makes it easier to implement HAP standard in the organization. On the other factor, a total of
45.6% of the respondents agreed that sharing of information organization influence
implementation of HAP standard while 80.6% of the respondents stated that sharing of
information influence implementation of HAP standard strongly. On the next factor, a total of
70.2% of the respondents agreed that complaints and feedback mechanism influence
implementation of HAP. On the same also, a total of 42.5% of the respondents agreed that
organization complaints and feedback mechanism influence implementation of HAP standard
strongly. Finally a total of 75.4% of the respondents confirmed that beneficiaries’ participation
contributes to the success of implementation of HAP standard while a total of 54.4% of the
respondents stated that beneficiaries’ participation plays the biggest role in implementation of
HAP standard. On dependent variable, 43.9% of the respondents confirmed that implementation
of HAP standard is a very rigorous exercise for the organization. The major recommendations
that was made from this study was that organization pursuing implementation of HAP standard
should strengthen systems and procedures that allow and encourage beneficiaries participation
since this is the factor that was rated as influencing implementation of HAP standard strongly. | en |
