The Perceived Relationship Between Job Satisfaction and Organizational Commitment Among Community Based Organizations in Mathare Constituency in Nairobi, Kenya
Abstract
Job satisfaction is an important determinant of the level of organizational commitment
that is exhibited by employees in a particular organization. The purpose of this study was
to establish the perceived relationship between job satisfaction and organizational
commitment among community based organizations in Mathare constituency in Nairobi
Kenya. The study took the form of a descriptive cross sectional survey of community
based organizations in Mathare constituency. The population of the study included all the
community based organizations operating in Mathare constituency. The sample size
involved 110 respondents. Primary data was collected for the study from employees of 24
CBOs through questionnaire in form of job satisfaction index and organizational
commitment. The data collected was analyzed using descriptive statistics. The findings
reveal that there is low perceived job satisfaction among the employees of community
based organizations operating in Mathare constituency in Nairobi. This manifests itself in
form of unfair pay for work done, inequitable distribution of duties and responsibilities,
subjective judgments from supervisors, lack of fair rules to guide operations and lack of
recognition when one performs better. Employees who are not satisfied with their jobs
have low organizational commitment as they are more likely to leave the organization
any time an opportunity arises. They also don’t have any attachment with the
organization since they do not feel as part of the organization. Low job satisfaction leads
to low organizational commitment. The study recommends that the community based
organizations should establish ways of improving job satisfaction among their employees
in order to enhance organizational commitment.
Citation
MBAPublisher
University of Nairobi School of Business