| dc.description.abstract | This study sought to establish factors influencing the use of TQM in the management of
Public Technical Training Institutions (PTTIs) in Nairobi County, Kenya. The study
looked at various factors which included; employee involvement, employee training, and
technology, communications systems and resource availability. The study was guided by
the following objectives; to examine how employee involvement systems influence the
use of TQM, to determine how employee training influence the use of TQM, to establish
how technology influence the use of TQM, to establish how communication systems
influence the use of TQM and to establish how the availability of resources influence the
use of TQM in management of PTTIs. The study adopted a descriptive survey design.
The target population of the study comprised seven hundred and sixty (760) Heads of
Department (HODs) and lecturers in PPTIs in Nairobi County. The study sampled twenty
four (24) HODs and one twenty eight (128) lecturers using stratified random sampling
and simple random sampling to select the sample elements (HODs & Lecturers) to
participate in the study. An interview guide and questionnaire were used to collect both
qualitative and quantitative data. Data analysis entailed the use of SPSS to run frequency
distribution. The study established that 57% of the PTTIs allowed direct lecturers
involvement while 35.4% of the PTTIs allowed indirect involvement in management
through various programs, this involvement positively influenced (73%) use of TQM in
the management of the PTTIs. The study found out that employee level of training had an
influence (70%) on TQM use in management with most of PTTIs providing opportunities
to its lecturers for continuous training and development. The study established that
majority (78.5%) of the PTTIs had adopted modern computer based technology that was
used in various levels of management thus resonating positively (64%) with use of TQM
in management. The study also established that resource availability (41.8%) in terms of
funds and physical facilities to be important in the adoption and use of TQM programs in
the management of the PTTIs. The study further established that majority (69.8%) of the
PTTIs had closed communication systems that were ineffective (48.1%) for use thus
negatively influencing the use of TQM in the management of the PTTIs. The study
recommended the setting up of reward and recognition systems that encourage direct
participation and involvement of lecturers in management affairs of the PTTIs, training
the lecturers in other areas like continuous quality improvement techniques and use of IT
tools, setting up additional IT infrastructure so as to improve TQM use in the
management of the PTTIs, provision of quality and adequate resources to facilitate the
effective use of TQM in the management of PTTIs and adoption of communication
systems that are open and all round and thus effective for use in management of the
PTTIs. The study proposes further research study to be conducted to establish; Factors
influencing the use of TQM in the Management of Tertiary Institutions: A case of Private
Technical Training Institutions. Influence of organizational culture on the use of TQM in
the management of PTTIs and Top leadership influence on the use of TQM in the
management of PTTIs. | |
