| dc.description.abstract | The purpose of the study was to establish institutional factors affecting the performance of Informal Settlement Department at Nairobi City Water and Sewerage Company (NCWSC). Specifically the study was guided by the following objectives.
i) To assess the effect of resource base on performance of Informal settlement Department at Nairobi City Water and Sewerage Company.
ii) To investigate the relationship between the organization structure and the performance of the Informal Settlement Department at Nairobi City Water and Sewerage Company.
iii) To analyze how policies and procedures affects the Informal Settlement Department at Nairobi City Water and Sewerage Company.
The study used a descriptive research design. Stratified sampling technique was used to select the sample. The technique produced estimates of overall population parameters with greater precision. The study grouped the population into four strata i.e. Managers, Coordinators, Officers and Unionisable staffs totaling to 110 target population based on Human resource data. Mugenda and Mugenda says that if the population is 1000 and over 10% of the population should be sampled, because the population of the study was less than 1000 then 30% was used to sample using simple random sampling to select a total of 33 respondents.
Both primary and secondary data was used in the study. Secondary data was collected through document review while primary data was collected through a field survey using questionnaires. A quantitative technique was used for data analysis using SPSS Statistical Packages for Social Scientists. The study is expected to establish the institutional factors that affect performance of Informal Settlement Department at Nairobi City Water and Sewerage Company.
The findings indicate that employees are not motivated to perform their duties and responsibilities, there is lack of enough resources and when recruiting employees the Human resource does not consider competence of personnel so that they are compatible with informal settlement project. The staffs are less than the amount of work available.on organization structure there is biased communication, the informal Settlement Department should be an independent department, the NCWSC Organizational structure is not a acceptable to all employees.
Majority of the employees have never seen guideline/policies and procedures, and those who have seen the documented Policies and procedures of Implementing WSS projects at the informal settlement say that they are not well outlined. There is a significant relationship between performance of informal settlement department and organization structure, resource base and policies and procedures.
The government should provide a policy for serving informal settlement to enhance development of water and sanitation infrastructure to ensure right to water and sanitation is realized. The donors should provide funds for both resources and capacity building to the employees of the department. Nairobi water company should review and sensitize its employees on the policies and procedures of informal settlement, consider making the department independent through the review of its organization structure and motivating and provide necessary required resources for completion of projects. | en_US |
