Quality Management as an Outcome of Management Field Evolution: A Review
Abstract
The interest in Quality Management since its entry into
the management arena has grown unabated
despite the controversies, criticisms and dismissive labels. There are those who have dismissed it as a
fad. Enthusiastic proponents too have done it disservice through hypes and selling it as a quick fix for
the org
anizational problems arising from lack of organization
-
environment fit
. There are situations
where operational performance improvements have been attributed to the approach and there are
others where such improvements have not been apparent. In this review
, a perspective is presented
based on current knowledge in management and taking into consideration the various viewpoints in the
subject. From the analysis of the literature, it is concluded that management field is evolving and new
methods and constructs
are expected to emerge and focusing on labels is very likely to result in
practitioners and researchers missing opportunity to evaluate and correctly apply new and emerging
knowledge required to improve the situation for mankind
Citation
Journal of Social Sciences Research Volume 3 , Issue 1 , pp 1 - 9 , January, 2014Subject
Quality managementManagement paradigm
Historical context
Customer - value
Management theory
Organizational system
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