| dc.description.abstract | This study focused on determinants of quality management practices in sugar industries a case of Chemelil Sugar Company ltd, Kenya. The study was carried out at Chemelil Sugar Company in Kisumu County. Literature was reviewed on the following themes: Demographic factor; Top management commitment, Training factors, Organizational culture and Government policy. A Qualitative research design was used; specifically descriptive survey design to carry out research. The study utilized probability sampling specifically stratified sampling at the departments of; Finance & Administration, Factory, Marketing & corporate services, Training & Welfare and finally at Agriculture &Field services.
The study findings are hoped will be useful to investors and employees who are likely to benefit from good quality practices. The main research instrument used was self administered questionnaire. Target population was 861 employees at CSCL were tested before actual research, 266 respondents were sampled during data collection; Reliability and Validity of instrument was carried, out a pilot study involving 50 respondents who were identified for a pre-test so as to test the research instrument and consulting expert on their views. Those respondents that were identified for a pre-test were those that were not selected for actual research. After fieldwork, the data was organized according to the population studied.
Data collected was analyzed using descriptive statistics and by aid of SPSS computer software. Hypothesis was used and tested using Chi-Square applied at 5% significant level. Data was presented in table format. Summary of findings reveal that]: Demographic characteristics with indicators of age, gender and education is a determinant of virtuality practice. It was evident that there was lack of top management commitment and training which has stagnated improvement of QMS. Chemelil Sugar Company is a highly bureaucratic organization, with a team spirit and appreciation of organization policy. Chemelil Sugar Company has a quality assurance plan in place that is not usually followed.
The study recommends that the organization need to benchmark their quality practices to other sugar firms like Mumias Sugar Company that has seen a success in implementing quality practices, Train all its staff on current quality practices, develop an all-inclusive policy that gives all the gender equal opportunity to suggest on quality assurance changes and Continuously improve quality process by applying principles like Kaizen that encourages small but significant changes. Crucially further research should be done to determine if hiring of employees at CSCL has influence on organizational culture, to find out sustainability factor and funding of Quality Assurance System at implementation stage and assess trailing and training succession program at CSCL. | en_US |
