| dc.description.abstract | Factors influencing fire service delivery is essential to reform the emergency sector and meet the
safety needs of the present while improving on its future advances. By improving on services
that are provided for free like fire service, the fire stations can enhance effectiveness and
efficiency thereby increasing its responders productivity and satisfaction while at the same time
streamline to a minimum the response time and administrative systems that are key in meeting
the expectations of the members of the public who are the consumers of fire service delivery.
Thus, the purpose of this study was to investigate the factors influencing fire service delivery at
the county fire stations. The objectives of this study were; to examine the influence of fire
stations staff skills in delivery of fire services in Kiambu County; to evaluate how time taken to
respond to reported emergencies issues affect fire service delivery in Kiambu County; to
establish the influence of top management support in the fire service delivery in Kiambu County
and finally, to establish the influence of conditional external pressure in fire service in Kiambu
County. Based on theories from fire service delivery literature, a conceptual framework for the
fire service delivery has been developed. This study used mixed method research approach and
applies the concurrent design. The total population size was 152 with the sampling size being
108 selected from the various strata which were the fire station commanders, heads of
department, ambulance attendants, first aiders and the fire marshals. Data was collected using
self-administered questionnaire, interview guide and observation method. The collected data was
analyzed using Statistical Package for Social Scientist Software (SPSS). The results of the study
were analyzed using descriptive and inferential statistics and the results were presented using
tables. The findings of the study revealed that factors that influence fire service delivery are the
fire staff skills, top management influence, the work environment and the conditional external
pressure. The study further provides recommendation on improvements and policy measures on
fire service delivery at the county level. | en_US |
