| dc.description.abstract | In recent years there has been an increase in using Enterprise Resource Planning
(ERP) systems in large companies and government corporations mainly in developed
countries. While there is wide adoption of ERP systems in Western economies,
developing countries lag far behind. However, due to recent economic growth,
developing countries such as Kenya are increasingly becoming major targets of ERP
vendors. There is an urgent need for understanding ERP implementation issues in
developing countries, as ERP systems are still in their early stages in these countries.
They face additional challenges related to economic, cultural and basic infrastructure
issues. This study provides some key insights into the implementation and use of ERP
systems in the public and the private sectors in Kenya. The objective of the study was
to establish how employee knowledge, organization culture, organization resources
and stakeholder involvement influence the implementation of the ERP modal among
dairy enterprises in Kiambu County. The study was carried out in three major dairies
in Kiambu County, comprising the marketing, planning and development, ICT and
production departments. Census technique was used to engage all the top and middle
management in the selected dairies who are involved with ERP implementation. A
questionnaire was used to collect primary data, the questionnaire comprised of both
closed and open ended questions. Secondary data was collected through reading
available material such as journals and books. The data was analyzed using
descriptive and inferential statistics. The data analysis process was aided by a
Statistical Package for Social Science (SPSS). The data was presented using tables.
In regards to the employee knowledge, majority (81%) of the respondents had above
diploma level of education and therefore they reported that they were able to utilize
the ERP model in their organizations. Majority (98%) of the respondents agreed that
some preparations were done before implementing the modals with citing
organization need assessment as the main preparation practice done before ERP
implementation. The study established that concerning the stakeholders involvement
majority of the employees reported that majority of the stakeholders in the
organization were involved in the ERP implementation. Majority were involved in
offering technical expertise. Majority (48.9%) of the respondents were to a great
extent satisfied with ERP implementation process while most respondents said
stakeholder involvement helped in system modification in the last one year. The main
resources required for implementation were financial related. Majority of the
respondents reported that their organization had adopted customer oriented culture.
Majority reported that ERP has helped in regulating production line and inventory
database therefore improving the organization culture in terms of efficiency. The
study therefore concluded that employee knowledge is a significant variable in ERP
implementation. This means that the better the knowledge provided to employees the
better the ERP implementation process. Similarly, there is a positive correlation
between organization resources and the ERP implementation. Stakeholder
involvement also has a positive relationship with the ERP implementation. Likewise,
Organization culture has a positive relationship with implementation of ERP modal.
On the basis of the findings of the study the recommendation are that the organization
management must strive to improve employees’ knowledge that can be used in ERP
implementation. This can be improved through training and proper orientation for
new employees. This will ensure that all employees are conversant with the ERP
modal used in the respective organizations. The shareholders must ensure that enough
resources are allocated to the implementation process. Resources in terms of human
and financial resources are crucial in strategic planning and implementation
processes. | en_US |
