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Business process re-engineering for competitive advantage
(AIBUMA Publishing, 2010-04-12)
There are several models and approaches to implementing BPR and an organization should seek to adopt
depending on their organizations’ needs and capabilities. An organization seeking to undertake BPR must
therefore examine ...
Technology and service quality in the banking industry
(AIBUMA Publishing, 2010-04-12)
Technology-based self-service has greatly changed the way that service firms and consumers interact, and are
raising a host of research and practice issues relating to the delivery of e-service which has become ...