| dc.description.abstract | The purpose of this research was to determine, influence of leadership competency influence on client satisfaction mainly in a health set-up. Healthcare systems need strong leadership if they are to be sustainable and responsive to the health needs of the future. Client satisfaction which is not static requires continued improvement by applying knowledge that is propelled by leaders through team work and communication to bring about improvement in healthcare. The study was guided by the following objectives: to determine the extent to which teamwork, leaders‟ knowledge in health sector, communication and use of technology in service delivery influence client satisfaction. The research design used was descriptive survey. Target populations were clients at the Comprehensive Care Centre clinic above 15 years of age on Anti Retroviral Therapy (ART) and health care providers at the clinic who were the key informants. The sample size was 343 patients and 10 health care providers at clinic Data was collected through interviews of key informants and Questionnaires were administered to eligible clients. The study found most of key informants attended Multi-displinary teams and ensured that psychosocial meeting were conducted that resulted to increased quality care and service delivery to the patients. Results indicated 64% of the clients strongly agreed that there was collaboration between the health care workers indicating team work, 75% of the clients strongly agreed that the health care workers were competent while 90% of key informants were members of professional bodies and were guided by standard of operating procedures. The health care workers were given updates and all of them had attended a HIV management course, 90% of clients strongly agreed that the health care created a good rapport by listening and explain the clients problem,100% and 80% response from the key informants admitted there were directional clinical flows and name tags respectively, 48% and 30% of the clients agreed and strongly agreed respectively that it didn‟t take long to receive their files and their medicine to be retrieved as a result of using the computer software IQ-care. Indeed leadership competency influences client satisfaction. Recommendations for the study on teamwork are :government should recruit more health care providers to improve on staff capacity as well as encourage team building activities and the clients encouraged to join psychosocial groups for better health acquisition behavior; leaders‟ knowledge of health systems are: Support supervision by the county health management team should be conducted regularly to address issues that cannot be administered by the facility in charge; on communication clients satisfaction surveys should be conducted on a quarterly basis and on use of technology: special facilities for the critically ill and disabled should be put in place. Further research areas are to unearth other leadership competencies like conflict management, managing stress and change | en_US |
