| dc.description.abstract | Trade unions were established to protect the working life of workers.
Currently they are facing various challenges and hence weakening the
unions. The objective of this research was to determine factors affecting
settlement of industrial disputes in the KNUT. The specific objectives of
this study was; a) to establish the effect of training among union officials
on settlement of industrial disputes in KNUT; b) to determine the extent
top management commitment affects settlement of industrial disputes in
Kenya National Union of Teachers; c) to determine the extent members
involvement affects settlement of industrial disputes in KNUT and d) to
establish the effect of communication on settlement of industrial
disputes in KNUT. The research design which was used in this study
was descriptive cross- sectional survey. The study sampled 20% of the
target population of 500 which made a sample size of 100 respondents.
The sample size of the study was 40 primary school teachers, 40
secondary school teachers and 20 KNUT officials. Stratified random
sampling technique was used to select the sample. This research study
used both primary and secondary data. Data collected was mainly
quantitative in nature and was appropriately analyzed using descriptive
statistics. Therefore, SPSS was used in analyzing the questions. The
study established that the top management commitment affected
settlement of industrial disputes in KNUT through; establishing
communication channels, positive relationship with employees,
mediation on behalf of employees, and through proper rewards
respectively. The study found that; the different ways through which
employee involvement affected settlement of industrial disputes at
KNUT included; full recognition of the workers, development of
workers’ free personality and through developing consciousness of
workers democratic rights. The study also established that for the
effective settlement of industrial disputes in KNUT, communication
should ensure; neutral mediation process, confidence and trust of the
parties, importance of timing, labor management interaction
respectively. The study concluded that the top management commitment
affected settlement of industrial disputes at KNUT to a great extent; the
employee involvement affected settlement of industrial disputes at
KNUT to a great extent and finally concluded that communication
affected settlement of industrial disputes at KNUT to a great extent. The
study recommends that labour organizations should conduct regular
training on their officials on settlement of industrial disputes; the
management of labour organizations should enhance top management
commitment towards settlement of industrial disputes in KNUT. The
study further recommends that labour organizations should increase the
level of members’ involvement in settlement of industrial disputes | en_US |
