Factors influencing implementation of rapid results approach: a case of department of immigration services head office in Nairobi, Kenya
Abstract
Service delivery in the public sector is a central issue towards results measurement as well as
facilitating the development agenda of a country. Poor service delivery often leads to
citizenry dissatisfaction with the governance processes and denies crucial services to the most
need population. Citizenry dissatisfaction in overall may lead to civil strife as the populace
seek other alternatives of acquiring those important public goods. To mitigate this situation,
the study therefore sought to investigate the factors influencing implementation of RRA
focussing on the Immigration services department in Kenya. The research sought to explore
various factors that influence implementation of RRA with the objective of determining how
ICT infrastructure influences implementation of rapid results approach at the department of
immigrations services in Kenya; how transformative leadership influences implementation of
rapid results approach at the department of immigrations services in Kenya; how human
resource management influences implementation of rapid results approach at the department
of immigrations services in Kenya and examining how organizational culture influences
implementation of rapid results approach at the Department of Immigration Services in
Kenya. This study employed a descriptive survey research design since the researcher sought
to collect data from respondents from the Department of Immigration Services. The data was
used to bring out key features of rapid results approach at the Department of Immigration
Services in Kenya. Descriptive survey ensured that information deduced from the collected
data is used to describe the existing phenomenon. Through convenience sampling the target
population for this study was 40 respondents consisting of seven senior directors assistant, 13
mid-level managers and 20 operations officers. Questionnaires used to collect data from the
targeted managers and staff. The questionnaire had four sections and consisted of open-ended
and closed ended questions. All questionnaires were checked for data quality before data was
analysed. It further involved editing of data which ensured that the collected raw data was
free from errors and omissions and where detected, corrections were made. Data separation
involved arranging data in groups or classes on the basis of similarities. Tabulation of the
data was made using the frequency distribution tables and descriptive statistics was used to
analyse data. Frequencies, percentages and mean, were used to analyse data from the
questionnaires. The study noted a high influence of ICT infrastructure on the implementation
of RRA with 100% respondents indicating existence of various ICT platforms in the
Department towards service delivery. In relation to organizational culture the study noted that
all staff had feedback sessions relating to rapid results delivery as well regular knowledge
sharing opportunities represented by 78% of the respondents This is also the case in relation
to goal orientation as well as setting with 72% of the respondents having acknowledged being
involved in these critical processes related to organizational culture The research study found
that ICT infrastructure, transformative leadership, human resources management policies as
well as organizational culture influence the implementation of rapid results approach.
Transformative leadership as well as human resource management have higher percentages
of negative influence towards implementation of rapid results approach in this study. The
four independent variables reveal a high influence on the dependent variable as well as
exhibiting a relationship between them. The research study proposes a thorough need to look
at the human resource management policy within the Department and government to create
room for an avenue for individual goal development which is shared between the staff and
their supervisors. The study recommended an assessment of areas that would promote
motivation among managers at the Department of Immigration Services. Further it
recommended having a clear process of rapid results goal orientation at all levels within the
department of immigrations and within the different clusters of managers operationalizing
these goals.
Citation
A Research Project Report Submitted In Partial Fulfillment For The Requirements For The Award Of Master Of Arts Degree In Project Planning And ManagementPublisher
University of Nairobi,
Description
A Research Project Report Submitted In Partial Fulfillment For The
Requirements For The Award Of Master Of Arts Degree In Project
Planning And Management
Collections
- Faculty of Education (FEd) [5964]