| dc.description.abstract | Advances in information and communication technologies in particular, the growing use
of the internet for business transaction, have had a profound effect on the banking
industry. While t
his is a global phenomenon, creating a truly global marketplace,
penetration of internet banking into less developed countries lags behind that of the
developed Western countries. While poor economies, education and infrastructure are
obvious factors in th
e slow adoption of technology in some developing countries, there
are probably also other issues like awareness, security among other factors plays role.
Organizations continue to substantially invest in Information Technology hoping that it
will improve t
heir business process and increase their productivity. However, for
technologies to improve productivity, they must be accepted by intended users
.
The
objective of this study is to
the influence of card acquiring business on the performance
of retail banki
ng in KCB Kenya
while the objective of the study is to investigate whether
level of awareness, security and privacy and competition
influence performance of retail
banking in KCB Kenya
.
This research problem will be studied through the use of a
descriptive
research design.
According to KCB (2014) there is 362 staff working in KCB
headquarter and Limuru branch
in the above said departments. The study will employ
Krejcie and Morgan’s table for determining sample size
to come up with a
sample size of
92
respo
ndents
.
The study
will
re
ly
mostly on primary data sources
where self
-
administered questionnaire will be utilized as source of data. Data will be collected
purely quantitative
.
Quantitative data
will be
coded and entered into Statistical Packages
for Socia
l Scientists (SPSS Version 17.0) and analyzed using descriptive statistics.
The
finding will be
presented
inform of frequency tables, pie charts and bar charts
and
explanation will be presented in prose | en_US |
