Browsing Faculty of Education (FEd) by Author "Gatiria, Zipporah M"
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Factors influencing service delivery by Kenya Police Service: a case of Nairobi County, Kenya
Gatiria, Zipporah M (University of Nairobi, Kenya, 2012)Organizations are striving to deliver services which meet the expectations of customers in today's competitive market. This study focused on service delivery in the Kenya Police Service which has been for a long time been ...