Browsing Faculty of Education (FEd) by Author "Gichara, Zablon, Macharia"
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Factors influencing the use of total quality management in the management of tertiary instituions : A case of public technical training institutions in Nairobi County Kenya
Gichara, Zablon, Macharia (Unversity of Nairobi, 2013)This study sought to establish factors influencing the use of TQM in the management of Public Technical Training Institutions (PTTIs) in Nairobi County, Kenya. The study looked at various factors which included; employee ...