Browsing Faculty of Education (FEd) by Author "Gitonga, Richard M"
Now showing items 1-1 of 1
-
Factors influencing the adoption of social media for effective service delivery: case of Safaricom Limited, Nairobi County, Kenya
Gitonga, Richard M (Unversity of Nairobi, 2013)Social media is changing consumer behavior and workplace expectations. The important role of social media is to quickly discover trends, extract structured insights to the marketplace and quantify perceptions of an ...