Browsing Faculty of Education (FEd) by Author "Leokolool, Knight K"
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Factors influencing customers satisfaction at the accident and emergency unit in Kenyatta National Hospital , Nairobi, Kenya
Leokolool, Knight K (University of Nairobii, 2013)Customer satisfaction is one of the global issues that affect all organizations be it large or small, profit or non profit, global or local. An understanding of the factors influencing customer satisfaction is therefore ...