Browsing Faculty of Education (FEd) by Subject "Factors Influencing Customer Satisfaction in Public Transport Sector"
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Factors Influencing Customer Satisfaction in Public Transport Sector: a Case of Matatus in Central Business District Nairobi-kenya
(University of Nairobi, 2017)Matatus are the main form of public transport that provides service to millions of Kenyans per day. The purpose of this study was to investigate the public transport service attributes that influence overall commuters’ ...