Browsing Faculty of Education (FEd) by Subject "Influence of Innovation Services on Customer Satisfaction"
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Influence of Innovation Services on Customer Satisfaction, a Case of Kenya Power and Lighting Company Limited, Elgeyo Marakwet County.
(University of Nairobi, 2017)The vital nature of customer satisfaction to organizational performance, development and general success cannot be undervalued. However, the extent to which innovation services at KPLC like the bill query innovation service, ...