Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20290-20309 of 24461
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Service delivery approaches and the strategic positioning of information technology management consultancy firms in Kenya
(University of NairobiFaculty of Commerce, 2005)Management Consultancy firms are entities which have a role to play in managing organizational change, bringing in specialist skills which may be lacking in organizations as well as supplementing the organizations ... -
Service Delivery Channels and Operations Performance of Commercial Banks in Kenya
(University of Nairobi, 2015)The objectives of this study were to determine the extent of usage of service delivery channels used by commercial banks in Kenya, and to determine the effect of service delivery channels on operational performance of ... -
Service Delivery Design Practices and Customer Satisfaction Among Commercial Banks in Kenya
(University of Nairobi, 2014)Consumers all over the world have become more quality conscious hence there has been an increased customer demand for higher quality service. The purpose of service design is to have processes that consistently deliver high ... -
Service delivery system design and customer satisfaction in the public sector transport
(University of Nairobi, 2014)The study was conducted to determine how customer satisfaction can be improved through effective service delivery system design (with a bias on scheduling and queuing). The research design involved a descriptive survey ... -
Service Delivery Systems and Operational Performance of Supermarkets in Nairobi
(University of Nairobi, 2017)Service delivery systems provide high levels of the quality of service and generate value for organizations clients. Organizations are required to update their services delivery and ensure the implementation of the actual ... -
Service Delivery Technologies and Performance of Commercial Banks in Kenya
(University of Nairobi, 2015)Despite the potential benefits of Service Delivery Technologies, there is debate about whether and how their adoption improves bank performance. This study used some relative measures such as return on assets, frequency ... -
Service Delivery, Public Participation, Human Resource Capacity and Revenue Mobilization in the Budget Preparation Process Among County Governments in Kenya (a Case Study of Elgeyo Marakwet County Government)
(University of Nairobi, 2018)The promulgation of the Constitution of Kenya on 27 August 2010 was a clear way of ensuring that the devolved governance system is realized. In this case, the constitution in Chapter Eleven (Cap 11) states the provisions ... -
Service Design and Service Quality in the Public Sector: Case of Huduma Centers
(University of Nairobi, 2017)Huduma Centers, Kenya is an initiative of the Government of Kenya that is based on the concept of integrated public service provision and whose main objectives are to provide integrated public services by transforming the ... -
Service differentiation strategies used by Law Firms in Nairobi
(University of NairobiSchool of Business, College of Humanities and Social Sciences, 2006)Law firms in Kenya are operating In a very competitive environment, which is threatening their growth and survival. The services offered by law firms are similar in nature. The high credence and experience qualities of ... -
Service Encounter Quality, Customer Expectations, Perceived Value And Satisfaction Of Hotel Guests In Kenya
(University of Nairobi, 2020) -
Service outsourcing and operational performance of health care NGO’s in Nairobi Kenya
(University of Nairobi, 2015)The purpose of this study was to establish the effect of Services Outsourcing and Operational performance of Healthcare NGO’s in Kenya. The specific objectives were to establish the services commonly outsourced by ... -
Service Outsourcing and Operational Performance of the Real Estate Firms in Nairobi City County
(University of Nairobi, 2019)In the current dynamic era which is described by market volatility, cycle times, constant change cycle times and demand to reduce costs attached with the globalization trend has driven the rising need to outsource business ... -
Service Outsourcing and Performance of Universities in Kenya
(University of Nairobi, 2017)Outsourcing is a business philosophy that implies entrusting business to other people to perform them on your behalf. The benefits that can be derived from service outsourcing on some services are numerous and firms only ... -
Service Outsourcing And Supply Chain Performance Of Cement Manufacturing Firms In Kenya
(University of Nairobi, 2016-10)Service outsourcing is a concept that has been widely adopted by many manufacturing firms in today‟s world. Globalization has been the main reason of outsourcing. Companies have therefore worked tirelessly in order to find ... -
Service Outsourcing and Supply Chain Performance of Cement Manufacturing Firms in Kenya
(University of Nairobi, 2016)Service outsourcing is a concept that has been widely adopted by many manufacturing firms in today‟s world. Globalization has been the main reason of outsourcing. Companies have therefore worked tirelessly in order to ... -
Service Outsourcing and Supply Chain Performance of Private Hospitals in Nairobi, Kenya
(university of nairobi, 2018)It has become challenging to conduct business in the contemporary world, given the dynamic global environment. Based on numerous indicators of increased uncertainties in the future, organizations are becoming weary of the ... -
Service Procurement Practices And Performance Of Mobile Service Providers In Kenya
(University of Nairobi, 2018)This study sought to establish the influence of service procurement practices on performance of mobile service providers in Kenya. The study utilized descriptive research design to answer the objectives of the study. The ... -
Service Quality and Competiveness in Mobile Money Firms
(University of Nairobi, 2016)Since the entry of Mpesa in the year 2007, electronic mobile money transfer has immensely grown. The growth of this system is highly complex and thus it needs connections of agents to carry out transactions which give high ... -
Service quality and customer loyalty among supermarkets in Nairobi county
(University of Nairobi, 2014-11)In Kenya, supermarket sector has experienced a phenomenal growth in the last decade due to changing tastes and preferences of consumers. This poses tight competition among the supermarkets as well as from the traditional ...
