Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20294-20313 of 24440
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Service Quality and Customer Loyalty in Deposit Taking Saccos in Kenya
(University of Nairobi, 2017)The main objective of this study was to investigate the relationship between Service Quality and customer loyalty in DT-SACCOs in Kenya. Service quality has been considered as independent variable whereas customer loyalty ... -
Service Quality and Customer Loyalty in the Automotive Industry in Kenya
(University of Nairobi, 2021)For a multitude of reasons, including earnings, customer referrals, publicity, market share, and competitive positioning, businesses that want to succeed in the marketplace must build and deepen relationships with loyal ... -
Service quality and customer loyalty in the Insurance Industry in Kenya
(University of Nairobi, 2017)The insurance industry in Kenya has been steadily growing in the last few decades with many insurers understanding the importance of the customer and the need for competitive advantage. In today‘s competitive and fast paced ... -
Service Quality and Customer Retention at Savvy Riders Kenya
(University of Nairobi, 2021)The retention of customers has been under discussion for many years and is still one of the most important unresolved marketing problems. Customer service is considered as the provision of services to meet the needs of ... -
Service quality and customer satisfaction among mobile telephony subscribers in Nairobi
(University of Nairobi,, 2013)The purpose of the study was to investigate the relationship between service quality and customer satisfaction with a view of identifying the strategic dimensions of service quality which impact positively on customers. ... -
Service quality and customer satisfaction at Kenya Airways Ltd
(School of Business, 2012)Both descriptive and inferential statistics were used to analyze the study findings for the 63(63%) of the respondents that gave their responses. Descriptive analysis involved use of measures such as means, standard ... -
Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya
(University of Nairobi, 2014)This research project sought to establish the relationship between Service Quality and Customer Satisfaction in Certified Public Accountancy Training Institutions (CPATIs) in Nairobi. The study focused on influences of ... -
Service Quality and Customer Satisfaction in Hotels in Nairobi, Kenya
(University of Nairobi, 2014)High level of competitiveness in the marketplace in which hospitality industries such as hotels function has been one of the main reasons why service quality and customer satisfaction have become of great importance. In ... -
Service Quality and Customer Satisfaction in Kenya Airways Cargo Operations
(University of Nairobi, 2014)The aim of this study is to establish how perceived service quality impacts customer satisfaction in airline cargo operations. Specifically the study seeks to identify the key determinants of service quality in airline cargo ... -
Service Quality and Customer Satisfaction in Kenya Aviation Industry
(University of Nairobi, 2016-11)The main purpose of this study was to investigate the relationship between service quality and customer satisfaction in the aviation industry in Kenya. There were three specific objectives: to determine customer perceived ... -
Service Quality and Customer Satisfaction in Registered Private Security Firms in Kenya
(University of Nairobi, 2019)Service quality is among the main aspects that enhance customer satisfaction. Registered private security firms have made an attempt towards improving quality in the services offered though the existing studies have not ... -
Service Quality and Customer Satisfaction in the Banking Sector in Kenya
(University of Nairobi, 2014)As the service industry becomes increasingly competitive, firms continuously look for ways to distinguish themselves from competitors. Service quality has attracted major attention from academic researches as well as ... -
Service Quality and Customer Satisfaction: the Case of Safaricom M-pesa Services
(University of Nairobi, 2015)The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need for service firms to improve only quality dimensions, which ... -
Service Quality And Customer Value
(University of Nairobi, 2016) -
Service Quality and Library User Satisfaction Among Universities in Kenya
(University of NairobiSchool of Business, 2013)Service quality and customer satisfaction are key concepts that organizations must appreciate in order to remain competitive in any business environment. More importantly is the need for organizations to understand and ... -
Service quality and operational performance of Tour operators in Kenya
(University of NairobiSchool of Business, 2013)Service quality is one of the key elements that enable tourism enterprises to gain competitive advantage over others in the industry. The aim of this was to explore the relative significance of service quality components ... -
Service Quality And Organizational Performance In The Health Sector: A Case Of Mama Lucy Hospital, Nairobi
(University Of Nairobi, 2016)Delivery of health services is an important component of healthcare in society at large, and organizations that are involved in the business naturally strive to see that their performance meets and exceeds patient‘s ... -
Service quality and passenger satisfaction in Rift Valley Railways Corporation-Kenya
(University of Nairobi, 2014)According to World Bank study (2009), by 1990s most of the African railways were in poor shape requiring large investments in infrastructure and rolling stock, and a new business oriented approach to their activities. ... -
Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital
(University Of Nairobi, 2016)For service organizations to achieve higher performance, quality should never be compromised at all costs. Employing of reliable and a valid instrument of quality measurements are essential for performance improvements. ... -
Service Quality and Performance of Paid Television Services: the Case Study of Zuku Company Limited
(University of NairobiSchool of Business, 2013-10)Providing a high-quality service is a major issue for all businesses especially for pay TV industry. Customer satisfaction may establish the success or fail of a business. In order to be competitive in the pay TV industry, ...
