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Managers’ perception of the effect of training on performance: a case of the Compassion International Kenya projects in coast region
(2012-11)
Over the past one and half decades, various arguments have been made that firm’s human resource may be its sole source of sustainable competitive advantage (Ferris et al, 1999). Employee Training Program increase performance ...
Perceived effectiveness of customer care representatives training at Safaricom Limited
(2012-11)
The topic of the study is the perceived effectiveness of customer care representatives training at Safaricom limited. Customer management has over the years played a key role in attracting and retaining customers. In a ...
Perception of employees on the relationship between training and employee performance
(2011-11)
The quality of Human resources of an organization is essential to its success. Thus every organization must seek to improve the quality of its work force. One way of achieving this is through training. The importance of ...