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Now showing items 421-424 of 424
The Process and Experience of Implementing Performance Contracts: a Case Study of Kenya Power & Lighting Co. Ltd
(University of Nairobi, 2006)
Global trends in globalisation, liberalization and deregulation have led to sustained
pressure from the citizenry demanding better services by public sector enterprises thereby
forcing governments to initiate public ...
The Process and Experience of Implementing the Balanced Scorecard Technique: a Case Study of Stanbic Bank Ltd, Nairobi
(University of Nairobi, 2002)
This study aims at establishing how the Balanced Scorecard as a Performance
Measurement tool was implemented at Stanbic Bank, Kenya. The Balanced Scorecard is
a new Management technique for measuring business performance ...
Social Media as a Competitive Strategy in Customer Care by Mobile Telecommunication Firms in Kenya
(University of Nairobi, 2012-11)
This study sought to examine how the mobile telecommunication firms in Kenya have leveraged on use of social media in customer care as a strategic competitive advantage. Emphasis was put on how social media is being employed ...
A Social Audit of Disaster Preparedness, Plans and Structures in Kenya
(2008-09)
Kenya like other countries in Africa is afflicted by various disasters most of which
are climate related. These disasters are triggered by such hazards as drought,
floods which are climate related. The country is also ...