Influence of quality management systems on automotive engineering students’ perfomance in national examinations at public technical institutes in North Rift Kenya
Abstract
Quality management system is generally described as a collective, interlinked system
of quality management practices that is associated with organizational performance. It is set
of coordinated activities to direct an organization in order to continually improve the
effectiveness and efficiency of its performance. Many technical institutions in Kenya have
adopted Quality Management Systems as part of performance contracting requirement by
government to enhance performance and improve service delivery. Implementing quality
management systems in an organization is expensive and time consuming. Despite enormous
resources spend and massive investment by government in technical institutes; their
performance in national examinations remain poor. Therefore this study sought to investigate
the influence of quality management systems on automotive engineering students‘
performance in public technical institutions in the North Rift Kenya. The study was guided
by four objectives: To assess the extent customer focus influence examination performance;
to investigate extent to which leadership influences performance in national examinations; to
establish whether involvement of people (teamwork) influence examination performance and
to assess the extent the principle of continuous improvement influence the performance of
national examinations. The target population of the study was 633 members of staff from
four Technical, Vocational and Education Training (TVET) institutions which are ISO 9001:
2008 Certified in North rift. This study used descriptive survey design. Krejcie and Morgan
table was used to get sample size. Questionnaires were used to collect data from staff. The
data collected was analyzed using Statistical Package of Social Sciences (SPSS) to generate
descriptive statistics such as percentages. Inferential analysis was also generated by SPSS so
as to measure the relationship between independent variables and the dependent variable.
Publisher
University of Nairobi
Collections
- Faculty of Education (FEd) [5964]